Itil Foundation Exam Questions And Answers 2019 Pdf. Which of the following is concerned with policy and direction? a) Capacity management b)Software and technology are examples of which of the four Ps? a) Processes b)Who normally chairs a change advisory board (CAB)? a) Change initiator b) Service ownerWhich process will regularly analyze incident data to identify discernable trends? a) ServiceWhat is the MAIN reason for a service provider to understand the five aspects of serviceWhich three are the characteristics of ITIL guidance that help to make it successful? a)A significant unresolved problem is likely to cause major business disruption Where is thisWhich is the BEST description of a service request? a) A request from a user for informationWhich is an objective of service transition? a) To negotiate service levels for new services b)Which BEST describes hierarchic escalation? a) Notifying more senior levels of management.
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Which function or process would provide staff to monitor events in an operations bridge? AWhere should the definitive authorized versions of all media Configuration Items (CIs) beWhich process would be used to compare the value that newer services have offered overWhat is the result of carrying out an activity following a process or delivering an IT serviceWhich of the following are classed as stakeholders in service management? 1 Customers 2Which statement should NOT be part of the value proposition for Service Design? AWhich process or function is responsible for monitoring activities and events in the ITWhat do customer perceptions and business outcomes help to define? A The value of aWhich of the following statements about standard changes are CORRECT? 1 The approachService Acceptance criteria are used to? A Ensure the design stage of the Lifecycle B.